Frequently Asked Questions
Ultracare specializes in per diem and full time staffing assignments for healthcare facilities with related Nursing and Respiratory requirements. We are recognized for the quality and excellence of our services, and both clients and applicants can be assured of our prompt, professional and respectful attention at all times. We are also in full compliance with legislation pertaining to the Equal Employment Opportunity Commission (EEOC). For immediate answers to our most Frequently Asked Questions, please click on the link below that meets your interests.
Client FAQs
Applicant FAQs
Client FAQs
How much advance notice do you need to respond to our staffing requirements?
As much as is realistically possible. However, we know emergencies happen and we're prepared to work with you to the best of our ability to fulfill your needs. So even if it's a last minute situation, don't hesitate to call and we'll give you a prompt and realistic response.
Suppose we need to contact you outside your regular office hours?
No problem. You can reach us 24/7. Just call our main number (212-883-8877) and you'll be directly connected to a knowledgeable member of the UltraCare team who will be able to respond to your request for information in less than half an hour. And in many instances - immediately!
How can we be sure the personnel you send us have been properly screened?
Ultracare is recognized for the exceptional level of its personnel. All applicants must meet our stringent qualification criteria, which means their license, registration and certification are in full force throughout the period of engagement, and consistent with the current requirements of The Joint Commission. Documentation confirming such credential will be forwarded for your review prior to the date the period of employment begins.
In addition, each Ultracare professional is either a citizen of the United States or in compliance with the Immigration Reform and Control Act of 1986. Where appropriate, related insurance coverage will also be included. Our standards are so highly regarded within the industry that Ultracare credentials on a candidate's application are viewed as an immediate verification of their capabilities.
What is your policy in the event of a strike?
Should a potential strike environment arise, our personnel will continue to work and provide services at the current rate of engagement.
How will we interface with you for on-site orientation requirements?
We collaborate with your personnel to coordinate orientation requirements for members of the UltraCare team unfamiliar with your facility.
We plan on changing billing requirements to an electronic format. How will this affect our UltraCare account?
Just let us know your plans as soon as possible. Many of our clients use e-commerce and turned to us for advice before making the transition. You'll find we can help you with recommendations regarding a system that's suited to your specific needs.
Applicant FAQs
What kind of pay rates does UltraCare offer?
Pay rates vary according to the facility. Employees are compensated equal to their competency level, and everyone is eligible for the highest rate possible. Further discussion about rates can be addressed during your interview.
What kind of facilities does UltraCare staff?
We provide a broad range of clinical and patient care services for major hospitals, extended care facilities and those that provide care for ventilator dependent patients in the greater New York area (including all five Boroughs, Long Island, and Yonkers). One of our largest clients is New York Health and Hospital Corporation.
How does the payroll process work?
Our payroll process operates under a strict weekly deadline. The work week is from 12:00 am Sunday to 11:59 pm Saturday. Clients have a weekly sign-in sheet available at the facility where you will work, and you are required to sign in as you arrive and sign out as you leave. Employees are restricted to working 40 hours per week except, at the discretion of the Staffing Coordinator, when you may be given permission to work longer than that. The payroll department is available Mondays, Tuesdays, Wednesdays, and Fridays from 9:00 am to 5:00 pm, and on Thursdays from 3:00 pm to 5:00 pm to answer all payroll questions.
Payday is every Friday via direct deposit to your checking or savings account.
For those who do not have a checking account, you can apply for the CashZone Prepaid Visa Card offered by Metropolitan Commercial Bank. For more information about the CashZone Prepaid Visa Card, please call the office.
When can I start working after I'm hired?
You can start working as soon as you meet the registration requirements and complete a drug screen and/or criminal background check if the facility requires them.
What are the chances I will get cancelled from an assignment?
On some occassions, clients may cancel previously confirmed shifts. However, as much as possible, we will always attempt to offer alternate assignments to suit your availability. Cancellations are usually done by the facilities two hours before the start of the shift.
Is there a required number of shifts I must work?
UltraCare does not require you to work a specific number of shifts. You can work as much as a full time shift or only part time hours. However, once availability has been pre-determined, we ask that you remain committed to the time and shift allotted to you.